Alejandra Estévez

Alejandra Estévez has a diverse work experience spanning various roles and companies. Alejandra is currently working at Global66 as an Analyst Onboarding, where they are responsible for acquiring and converting customers, ensuring internal quality objectives are met, managing customer information requests, and proposing and implementing improvements in workflows and support materials.

Prior to Global66, Alejandra worked at PayPal as a Customer Service Live representative. Alejandra also had a brief stint at Mensajeros Urbanos as a Customer Service Live Diamante.

Before that, Alejandra gained significant experience at Rappi, where they held multiple roles including Team Lead Live, Customer Service Rappipay, Customer Service Expansión, and Customer Sevice Live & Non Live Specialist. Alejandra'sresponsibilities included providing customer support through chat and calls, meeting CSAT and PD targets, and ensuring user and delivery partner satisfaction.

Additionally, Alejandra worked at ADC Limitada as an Angente de cobranzas and at Uber as a Reclutamiento de Aliados representative.

Alejandra'searliest work experience includes working as an Asesora comercial at Tempo Colombia S.A.

Overall, Alejandra Estévez has a strong background in customer service and has developed skills in onboarding, team leadership, and customer support.

Alejandra Estévez completed a course in CRM Gerencia de Relaciones con los clientes at the Politénico Superior de Colombia in the year 2022. Prior to that, they obtained a Bachillerato degree in Administración y gestión de empresas from GAM, where they studied from 2004 to 2016. Additionally, Alejandra is currently pursuing a Grado en Administración y Dirección de Empresas at the Fundación Universitaria del Area Andina, starting in 2021.