Elizabeth Han is a seasoned professional in customer experience and merchant support, currently serving as the Director of Merchant Support for SMB at Global-e since January 2022. Previously, Elizabeth held the role of Senior Customer Experience Manager at Flow Commerce, where contributions included enhancing customer implementation processes to improve retention and satisfaction. Elizabeth's career began at Grovo as a Customer Experience Associate, followed by an Account Manager position at LightSail Education, where impressive results included managing school setups and resolving billing disputes. Elizabeth holds a Bachelor’s Degree in Philosophy from Mount Holyoke College, earned in 2015.
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