John “Jb” Smith

John Long is a Senior Technical Support Engineer at Berlin Packaging since October 2023, bringing a wealth of experience in technical and IT support. Previously served as a System Engineer at Vital Proteins from September 2021 to February 2023, where responsibilities included migrating legacy infrastructure to Nestle's systems following the company's acquisition by Nestle Health Science. Prior roles include IT Analyst at Mechdyne Corporation, where John delivered technical support and resolved client issues, and Integration Lead Tech Tier II-III at Zones, Inc., managing hardware and software provisioning. Earlier experience includes Project Designer at W-T Engineering, with responsibilities in construction plan creation and IT support, as well as a Web Designer/Help Desk Internship at Severity Design, gaining skills in web technologies and data management. John Long is pursuing a Bachelor of Science in Information Technology at Arizona State University, having previously earned an Associate's degree in Computer Science from Elgin Community College.