Fedi Aryanto

Fedi Aryanto has a diverse work experience spanning various industries. Fedi currently works as a Business Development Manager at GetPlus, where they focus on loyalty and customer marketing, customer experience, data and insights, and marketing technology. Prior to this, Fedi worked at Prudential Indonesia as an Incident Manager, overseeing critical incident and major IT system operations. Fedi also served as the Head of Smart Migration Project at Kementerian Ketenagakerjaan Republik Indonesia, where they aimed to decrease unemployment rates and improve the quality of human resources. Fedi also has experience working at Garuda Indonesia as a Manager of Resources Quality Management, PT Bakrie Telecom in various roles including Gerai Management & CRM Manager, Contact Center Manager, Assistant Manager of Business Development, and Supervisor of Contact Center, and at ISS Indonesia as a Team Leader of Customer Service.

Fedi Aryanto has an extensive education history and multiple certifications. Fedi obtained a Master's degree in Marketing/Marketing Management, General from Universitas Mercu Buana from 2006 to 2008. Prior to that, they earned a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Universitas Sahid between 1998 and 2003. Fedi's education journey began with their studies at SMU Cenderawasih 1 from 1995 to 1998, where the field of study was not specified.

Aside from their formal education, Fedi has also acquired various certifications. In 2023, they obtained a 30-hour General Business English Program from English Today | Business English Training Provider. In 2020, they completed a certification called "Demystifying Data Security" from Blue Phish. In 2019, Fedi received Agile Portfolio and Program Management (ICP-PPM) certification from Prudential Indonesia (PT Prudential Life Assurance). Fedi became a Salesforce Certified Administrator (SCA) through Salesforce in 2017. Other certifications include Uplifting Service 5 Star Airline Ambassador from Garuda Indonesia in 2016, ISO 9001:2015 from BSI Group ANZ Pty Ltd in 2015, COPC Registered Coordinator from COPC Inc. in 2015, Profitable Negotiation Skill from TACK International in 2010, How To Drive Quality Improvement from Telexindo Bizmart in 2009, ISO 9001:2008 from TÜV Rheinland AG in 2009, Nortel Certified Technology Specialist Designation from Nortel Networks in 2009, Call Me Excellent from Service Quality Centre in 2008, COPC CSP Standard from COPC Inc. in 2006, and Executive certification from John Robert Powers in 2003.