Joan Harrell

Global Response is The Brand Contact Center. We build partnerships with the world's top Brands, focused on our shared commitment to Brand passion, collaborative teamwork, and quality customer experiences. Our mutual commitment drives Brand enhancement and quality customer care. Our unique culture, built on a foundation of Brand focus, client relationships, and customized solutions, is reflected in every phone, chat, email and social media interaction conducted by our customer service representatives – known at Global Response as Brand Specialists. Our partners have come to depend on our accountability, dedication, and flexibility with customized solutions. We build Brand Passion by developing in-depth process and product knowledge along with quality relationships. Brand Specialists are the heart of our customer service strategy. We support them with the management and technology that will ensure their success. And Global Response provides the reporting and analytics that will assure the evolution of the customer experience with a data-driven strategy of continuous improvement. Global Response. Your Brand. Our passion.