Global Telesourcing
Montserrat Magaña began their work experience in 2012 as an Operations Supervisor at Teleperfomance Nearshore North. Montserrat then moved on to Granada Corporation, where they held various roles including Operations Supervisor, Operations Manager, and Workforce Director from 2013 to 2017. In 2017, they joined Global Telesourcing as Director of Training and Quality Assurance. Montserrat later took on the role of Account Director in 2019, where they continue to work.
Montserrat Magaña attended Universidad Tecmilenio for an unspecified period of time. The information does not mention any specific degree or field of study.
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Global Telesourcing
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Customer experience is the measure by which today’s brands are judged, and expectations are high. In most domestic markets, it’s difficult and expensive to scale high-quality customer contact solutions. Offshoring is an option, but language, accent and cultural disconnects can undermine customer relationships.