Global Telesourcing
Rodolfo Olvera's work experience includes roles at multiple companies. Rodolfo worked as an IT Network & Communication Team Lead and a VoIP Administrator at Global Telesourcing from May 2019 to present. Prior to that, they worked as an Implementation Engineer at Quanti Solutions from November 2018 to April 2019. Rodolfo also held positions at Axtel, where they were a NOC Specialist from January 2018 to November 2018 and a Voice Services Engineer from January 2016 to December 2017. Before Axtel, they worked at Alestra in various roles, including Operations and Maintenance of Networks and Core VoIP Services, Performance Engineer, and Technical Memory Analyst from April 2010 to January 2016.
From 2004 to 2008, Rodolfo Olvera studied at Mexico Jobs where they pursued a Licenciatura en Informática. No specific field of study is mentioned.
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Global Telesourcing
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Customer experience is the measure by which today’s brands are judged, and expectations are high. In most domestic markets, it’s difficult and expensive to scale high-quality customer contact solutions. Offshoring is an option, but language, accent and cultural disconnects can undermine customer relationships.