Globiva
Aishwarya Dandapat is a skilled professional currently serving as a Senior Associate at Globiva since October 2023. Prior experience includes a role as a Process Specialist at BYJU'S (Think & Learn Pvt. Ltd.) from November 2019 to December 2022, where responsibilities encompassed managing CRM portals, providing customer support, auditing user experience, and engaging in social media escalation resolutions. Aishwarya also held positions as a System Engineer Trainee at Infosys and completed internships in Business Development and Safety Integrity Level studies at Think & Learn Pvt. Ltd. and Hindustan Petroleum Corporation Limited, respectively. A foundational understanding of telecom technology was gained during industrial training at Commtel Networks. Aishwarya holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from KPR Institute of Engineering and Technology, completed in 2017.
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Globiva
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Globiva is India’s most promising & fastest growing Business Process Management (BPM) company. We are focused on delivering awesome customer experiences for our clients. We commenced operations in early 2018 and since then, have grown to 5000+ employees servicing 40+ customers from 4 delivery centers in Gurgaon , Bangalore & Kolkata. All of this is an outcome of the fundamentals on which this company was built - Employee First, Value Delivery & Customer Focus. These guiding principles allow us to continue being flexible, agile and quick to respond to clients’ shifting needs. Our solutions include: Customer Interaction: Whether clients are looking for service, sales support or retention, our experienced support experts provide them with consistently robust services that delivers some of the highest CSAT and NPS scores in the industry. We hire and manage experienced staff to keep clients focused on scaling and expanding their business while we manage what goes on in the contact center. Content Curation: Globiva has deep knowledge and experience in curating and moderating content specifically for ecommerce and online tech organizations. We make sure that the tone and quality of content meets the brand’s standards & guidelines. Finance & Accounting: Globiva brings in a unique amalgamation of Finance & Accounts (F&A) BPO services delivery capability and ability to drive in optimal automation across complete F&A value chain. We offer comprehensive support ranging from transactional processes to advanced areas such as FP&A. We have partnerships to address typical F&A challenges with bolt-on tools and Robotics Process Automation (RPA). To learn more, visit www.globiva.com