Christina Herald

Christina Herald is an experienced professional in Training and Quality Management, currently serving as Deputy Vice President at Globiva since October 2019, responsible for overseeing critical accounts across India. Christina has previously held positions as Associate Vice President and Senior Manager in Training & Quality at Globiva, where significant contributions included designing and implementing Quality Assurance guidelines. Prior experience at Teleperformance involved managing Training Operations for key accounts in the telecom, banking, and credit card sectors, spanning over 1000 FTEs. Christina's earlier roles included Assistant Manager at InterGlobe Technology Quotient, where responsibilities involved trainer selection and various training deliveries, and a Sr Trainer position at Intelenet Global Services, focusing on new hire training and performance improvement. Christina's career began in customer service and sales roles with Hutchison Essar and Microsoft Communication, complemented by a Bachelor of Arts from Karnataka State Open University.