Amy Kemp

Amy Kemp is an accomplished professional with extensive experience in customer experience and operations leadership. Currently serving as the Director of Omnichannel Customer Experience at Glossier, Inc., Amy previously held significant roles at Riley as Head of Customer Experience and Operations, and at Med School Tutors as Chief Operating Officer. Key achievements include achieving a 98% employee satisfaction rate, increasing financial accuracy of P&L by 7%, and driving a 32% revenue increase through optimized customer experience strategies. Amy holds a Bachelor of Arts degree from Sarah Lawrence College and has demonstrated expertise in cross-functional collaboration and employee productivity enhancement throughout a diverse career spanning several leadership roles.