Rick Garrett

Rick Garrett currently serves as the US Operations Director at Glow Services Corp, having previously held various leadership roles at Affirm, including Director of Operations and Senior Manager of Operations Risk & Privacy Governance. At Affirm, Rick built an omni-channel customer service center of excellence and managed a team of approximately 40 full-time employees. Prior experience includes multiple positions at PNC, where Rick was involved in operational risk management, customer experience, and team leadership across different areas, such as consumer lending and loan collections. Notable accomplishments include automating processes to enhance efficiency and implementing critical management protocols. Rick's academic credentials include an MBA from Liberty University, a Bachelor's in Business Management from Grove City College, and a certification in Business Analytics from The Wharton School.