Since 1992, the GMS CONNECT team has become an industry leader, providing call center services to health care organizations. Our roster of clients in the Health Plan and Association Industry includes many Fortune 500 companies.

Our Corporate Headquarters are conveniently located in Fort Lauderdale, Florida and operate call center facilities in Ft. Lauderdale and Orlando, in order to take advantage of the availability of experienced bi-lingual call center staff and management. 

GMS Connect can support all your contact center needs in traditional brick-and-mortar model that provide the security and control needed for programs that manage sensitive information or require more supervision.

Clients come to GMS because they are looking for a trusted partner vendor to fulfill their critical Member Outreach needs. After 30+ years of serving many of America’s well-known Health Plans and Associations we strongly believe that we can meet and exceed your member engagement expectations. 

Recent Results:
 * Over 1,000,000 Medicare Members Reached
 * Over 650,000 Medicaid Members Reached
 * Over 500,000 COVID-19 test results delivered to Patients

Inbound Customer Care
Gaps in Care
Claims Status
Member Services
Activation Services
Medication Reminders
Patient Satisfaction Surveys
Physician Referral Services
Inbound Acquisition
Technical Support
Post Discharge Surveys

For more information about our Patient Outreach programs, please contact: Jose Rodriguez at jrodriguez@gmsconnect.com, or call Jose at  877.833.1998.

Call Center

Health Care

GMS CONNECT

GMS CONNECT's headquarters in Ft. Lauderdale, FL, United States

This office focuses on enhancing customer service experiences and improving healthcare quality initiatives.

4608 E. Colonial Drive

Ed Gonzalez

David Burton

Larry Hughes

Jeff Young

The Leadership Team at GMS CONNECT, comprising the COO, Founder and CEO, and CFO, is responsible for setting strategic direction, overseeing company operations, and ensuring financial stability. They guide the organization's vision, drive business growth, and maintain the high standards and quality of service that make GMS CONNECT a trusted partner in the call center services industry for health care organizations.

Leadership Team

The Project Management team at GMS CONNECT oversees the planning, execution, and completion of call center initiatives for clients in the Health Plan and Association Industry. This team ensures that projects meet set timelines, adhere to budgets, and achieve the desired outcomes, while managing stakeholder communications and coordinating with other departments to fulfill critical member outreach needs.

GMS CONNECT

Org chart

Teams

Leadership Team

Project Management

Offices

GMS CONNECT

Org chart

Teams

Leadership Team

Project Management

Offices

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