Gnatta
Abbey Brown is currently the Head of Marketing at Gnatta, where Abbey is responsible for revitalizing the marketing function and repositioning the brand. Prior to this, Abbey held the same role at FM Outsource, focusing on setting strategic direction and producing high-quality content. Abbey also worked at i2i Publishing as a Marketing Manager, and at Parcel2Go.com as a Quality Manager. In terms of education, Abbey studied English Language and Linguistics at Lancaster University and achieved impressive results in their A-Levels and GCSEs. Additionally, Abbey worked as Kitchen Staff at Eden Camp History Museum while in school.
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Gnatta
Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. We’re experts at talking to customers, in fact our entire senior team have backgrounds in large customer contact centres. In 2014, when our founder was still studying at university, he realised there wasn’t a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and we’ve a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Our platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Our custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. We’re also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, we’re delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today. Info@Gnatta.com https://gnatta.com