Gnatta
Daniel Foster has a strong background in customer service and operations management. Currently, Daniel serves as the Head of Service Delivery at Gnatta, where Daniel focuses on improving client experience and providing industry recommendations. Prior to this role, Daniel held positions at FM Outsource, including Head of Customer Care, Operations Manager, Team Coordinator, and Engagement Specialist. At William Hill, Daniel served as Deputy Manager, overseeing daily operations and staff management. Daniel's educational background includes attending Holy Cross Sixth Form College and St Monica's RC High School.
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Gnatta
Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. We’re experts at talking to customers, in fact our entire senior team have backgrounds in large customer contact centres. In 2014, when our founder was still studying at university, he realised there wasn’t a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and we’ve a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Our platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Our custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. We’re also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, we’re delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today. Info@Gnatta.com https://gnatta.com