Gnatta
Jack Barmby is the Founder and CEO at Gnatta, a company that focuses on improving communication between organizations and customers in today's digital era. Jack is also the Founder and Chairman of FM Outsource, a company that specializes in creating customized customer experience solutions across various channels. Previously, Jack worked as a Social Media Consultant at Parcel2Go.com, where Jack successfully developed a social media campaign that enhanced customer service interactions and revenue. Jack studied Business Studies and Marketing at The University of Stirling.
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Gnatta
Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. We’re experts at talking to customers, in fact our entire senior team have backgrounds in large customer contact centres. In 2014, when our founder was still studying at university, he realised there wasn’t a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and we’ve a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Our platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Our custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. We’re also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, we’re delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today. Info@Gnatta.com https://gnatta.com