Gnatta
Mark Liddell has developed a strong background in technology and customer service throughout various roles in different companies. From software configuration and testing at Gnatta, to customer service and supervision at FM Outsource, Mark has excelled in providing support and optimizing processes. Additionally, their experience in compliance management at Randstad UK showcases their ability to implement effective procedures. Mark also has experience as a tutor and administration assistant, highlighting their commitment to education and skill development. With a degree in Multimedia and Internet Technology, Mark is well-equipped to handle diverse tasks in the digital realm.
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Gnatta
Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. We’re experts at talking to customers, in fact our entire senior team have backgrounds in large customer contact centres. In 2014, when our founder was still studying at university, he realised there wasn’t a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and we’ve a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Our platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Our custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. We’re also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, we’re delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today. Info@Gnatta.com https://gnatta.com