Helen Hadji

Helen Hadji has a diverse work experience spanning over two decades. Helen'smost recent role was as an MSP Manager at Go West IT, which they started in June 2022. In this position, Helen was responsible for managing the service desk process, mentoring IT Support Specialists, and troubleshooting technical issues.

Prior to that, Helen worked as a Service Desk Manager at Go West IT from February 2020 to July 2022. Helen provided exceptional IT customer service, triaged and resolved customer tickets, and mentored IT Support Specialists and IT Engineers.

Before joining Go West IT, Helen was a Systems Engineer at the same company from August 2019 to January 2020. Helen performed troubleshooting of IT issues and implemented technical solutions for customers.

Helen also served as the Vice President of the Board of Directors at Kerrnandez Inc. from May 2020 to the present. Helen volunteered their support to an organization that helps disadvantaged young adults in Mexico by providing them with computers, books, financial support, and coaching.

From 2017 to 2019, Helen worked as an IT Consultant for small businesses and individuals while being self-employed. Additionally, they provided IT consulting services for the Conservation and Liquidation Office responsible for shuttering Colorado HealthOP.

Helen's career began in 1998 as a Seasonal Farm Assistant at Meyer Farm. Helen also worked as a Marketing Consultant at Auctions-to-Go in 2003, and as a Marketing Manager and Consulting Network/Systems Administrator at Hadji and Associates, Inc. from 2003 to 2011.

In 2011, Helen joined Riggs Abney Neal Turpen Orbison & Lewis as an IT Specialist, where they were responsible for managing the Denver office's IT infrastructure and handling the technical needs of the users.

The earliest position in Helen's career was as an IT Manager and Marketing Manager at Hadji and Associates, Inc. from 2003 to 2011. Helen'sresponsibilities in this role included overseeing the company's Microsoft IT infrastructure, maintaining vendor relationships, and providing user technical support.

Overall, Helen Hadji has a strong background in IT management, customer service, troubleshooting, and consulting across various industries.

Helen Hadji earned a Bachelor of Science degree in Business Administration with a focus on Marketing from Southern Illinois University Edwardsville, where they studied from 1998 to 2003. In 2011, they attended Light Internal and obtained the title of Reiki Master Teacher. In the same year, they completed a Mental Health First Aid Certification program at Mental Health First Aid Colorado. Prior to their college education, Helen earned a High School Degree from Cherry Creek High School, where they studied from 1994 to 1998.

In addition to their formal education, Helen has obtained several certifications. In 2016, they completed the ITIL Foundations 2011 certification offered by AXELOS Global Best Practice. In 2019, they obtained the NSE 3 Network Security Associate certification from Fortinet. Most recently, in 2021 and 2022, they completed the ITIL v4 Foundation and ITIL v4 Create, Deliver and Support certifications, respectively, all from AXELOS Global Best Practice.