Mathew Albert Pana

Mathew Albert Pana has five years of work experience. In 2021, they began working as a Customer Support Specialist for Go2. From 2019 to 2021, they worked as an IT/AV Support for JumboForce (Jumbo Manpower Services LLC). From 2018 to 2019, they were a Customer Service Specialist for Sapaad Pte Ltd, providing technical after-sales support, understanding customer requirements, and providing end-user training for the product. From 2016 to 2018, they were a Technical Pre-Sales Engineer for Ng Khai Development Corporation, serving as a product ambassador for HPE Servers and Storage, providing technical and presales assistance, and coordinating with end-users. From 2015 to 2016, they were a Customer Service Representative for ePerformax Contact Centers & BPO, providing first level support for Paypal customers in terms of payment, settings, and transactions, identifying root cause, and providing escalations to level 2 support.

Mathew Albert Pana obtained a BS in Electronics and Communications Engineering from the University of Bohol between 2012 and 2015. Mathew Albert also obtained a Microsoft Certified Professional (MCP) from Pearson VUE in October 2017 and a Licensed Electronics Engineer from the Professional Regulation Commission in April 2017. In addition, they have obtained several certifications from Coursera and LinkedIn, including Introduction to Docker: Build Your Own Portfolio Site, Command Line Basics in Linux, Operating Systems and You: Becoming a Power User, The Bits and Bytes of Computer Networking, Technical Support Fundamentals, Advance Your Skills as an IT Help Desk Specialist, Time Management Fundamentals, Communication Foundations, Innovative Customer Service Techniques, Phone-Based Customer Service, Troubleshooting Common PC Issues for Users, Writing Customer Service Emails, Learning PC Maintenance and Performance, Windows 10: Manage and Maintain Windows 10, Windows 10: Security, Windows as a Service: Planning Deployment, Introduction to Microsoft 365 for IT Pros, Windows 10: Administration.