Danielle Cummings

Danielle Cummings is a seasoned professional with extensive experience in customer experience management and project management within various organizations. Currently serving as Manager of CX Systems at GOAT Group since December 2021, Danielle previously held the position of Project Manager for Customer Experience at Rover.com. At Leaf Group, Danielle progressed through several roles, including Operations Manager for Ecommerce, where project management initiatives enhanced the post-purchase customer experience for brands like Society6 and Deny Designs. Additionally, Danielle's earlier experience includes managing Tier 1 Customer Support and implementing Zendesk systems, which significantly reduced contact volume. Danielle began their career with administrative roles at UBC Insurance Solutions and Solimar Sands, complemented by a Bachelor of Arts in English Language and Literature from UC Santa Barbara.