Gobeyond Partners
Dean Drury is an experienced professional in consultancy and operational management, currently serving as Director at D&ND Consultancy since February 2015, where expertise is offered to Financial Services clients. Drury is also involved as an Associate Consultant at Gobeyond Partners, OEE Consulting, and Unipart Expert Practices, reinforcing strategic insights across multiple consultancy roles. Previous positions include Change Management Consultant at Baringa Partners and a significant tenure at Direct Line Group as Senior Lean Leader, where leadership was provided in implementing Lean methodologies to enhance operational efficiency and capacity. Earlier career roles at Royal Bank of Scotland involved managing workplace transformations and training initiatives, contributing to substantial operational cost reductions. Educational credentials include BTEC qualifications in Business & Administration.
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Gobeyond Partners
Customer behaviour is changing. But many organisations are not keeping pace. With legacy systems, cost pressures, and agile new competitors, businesses need to think differently about the way they look at things. Gobeyond Partners is a new type of consulting firm that partners with you to solve complex customer journey challenges. By combining deep sector expertise with an award-winning approach to client service and value, we bring your transformation vision to life. As part of the Webhelp group, our people understand what it takes to deliver great customer experience. This means we connect design and transformation with the real world, working alongside your people to embed lasting change. Our customer journey view is broader and deeper, so we help you break down organisational silos and deliver a fully connected omnichannel experience. Every client and engagement counts, and every objective is guaranteed. Gobeyond Partners. Experience without boundaries.