Gobeyond Partners
Madhav Agarwal is a seasoned analytics professional with extensive experience in data science and analytics leadership roles. Currently serving as Head of Analytics at Gobeyond Partners since January 2021, Madhav has also held positions at Webhelp UK, including Head of Analytics - Shared Services and Lead Data Scientist. Previous experience includes Specialist Statistician at Convergys Intelligent Contact and Insight Analyst at LBM Direct Marketing Ltd. Madhav's educational background includes a Master's degree in Analytics with a focus on Operations Research and Risk Analysis from Alliance Manchester Business School, and a Bachelor of Engineering in Electrical Engineering from Thapar Institute of Engineering & Technology.
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Gobeyond Partners
Customer behaviour is changing. But many organisations are not keeping pace. With legacy systems, cost pressures, and agile new competitors, businesses need to think differently about the way they look at things. Gobeyond Partners is a new type of consulting firm that partners with you to solve complex customer journey challenges. By combining deep sector expertise with an award-winning approach to client service and value, we bring your transformation vision to life. As part of the Webhelp group, our people understand what it takes to deliver great customer experience. This means we connect design and transformation with the real world, working alongside your people to embed lasting change. Our customer journey view is broader and deeper, so we help you break down organisational silos and deliver a fully connected omnichannel experience. Every client and engagement counts, and every objective is guaranteed. Gobeyond Partners. Experience without boundaries.