Niklas Juuranto

Niklas Juuranto is an experienced operations and customer service professional currently serving as Operations Team Lead at GoByBike since April 2023, following a promotion from Customer Experience & Operations Specialist. In this leadership role, Juuranto manages a team focused on B2B customer service, client intake processes, service agreements, and lease contract handling. Additional positions include Board Member at both Kefla Oy and Juuranto Group Oy. Previously, Juuranto contributed to corporate relations teams for organizations such as NESU-Probba ry and Probba ry and completed a trainee program at Lejos Oy. Juuranto's academic background includes a Master of Science in Information and Service Management and a Bachelor of Science in International Business from Aalto University, supported by military training as a Second Lieutenant.