Adrienne Thompson

Adrienne Thompson has held a variety of positions since 1996. Adrienne began their career as an Assistant Manager at Afterthoughts in 1996, and then moved on to become a Certified Trainer/Server at Chilis Bar & Grill. In 2000, they became a Member Services Representative at Palmetto Citizens Federal Credit Union, and in 2019 they became a Hairstylist at Beauty Theory. In 2020, they were an Assistant Call Center Supervisor at Palmetto Citizens Federal Credit Union, and in 2021 they became a Customer Service Manager at Goedeker's. In their roles, they have performed tasks such as interviewing, hiring and training new customer service representatives, resolving customer complaints, organizing shift assignments, conducting monthly performance evaluations, managing call monitoring processes, monitoring office inventory, acting as a subject-matter expert with attendance policies, reviewing and verifying daily attendance coding, auditing and approving timesheets, auditing and reporting weekly FMLA hours, answering incoming calls, providing information about billing procedures, products or services, resolving customer service or billing complaints, preparing change of address records, and issuing service discontinuance orders.

Adrienne Thompson is currently pursuing a Bachelor's degree in Business Administration and Management, General at American InterContinental University, with an expected graduation date of 2025. Adrienne also holds certifications from LinkedIn in Adopting the Habits of Elite Performers, Lean Six Sigma Foundations, Scrum: Advanced, and Scrum: The Basics, obtained in February 2022. Additionally, they hold a Lean Six Sigma Green Belt (ICGB) certification from Piedmont Technical College.