Rudy Cano has extensive experience in customer success and client relations, currently serving as Manager of Customer Success at GoFirmex since August 2025. Previously, at Nubox SpA, Rudy focused on retention strategies to minimize customer churn, collaborating on value-centric negotiation tactics. As Client Care Specialist and Digital Community Manager at Betterfly, Rudy delivered premium support to high-profile corporate clients in LATAM and Europe, enhancing customer engagement and significantly improving CSAT scores. Earlier career roles include Customer Experience Specialist at Mc&Grey Consultancy Group, Guest Relations Officer at Hotel-Art & Spa Las Cumbres, and various positions in the hospitality sector, all emphasizing client satisfaction and service improvement. Rudy co-founded Phontel, a telemarketing platform, overseeing agents and setting quality standards. Education was completed at Universidad de Tarapacá between 2004 and 2006.
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