Emily Switzer

Emily Switzer is a customer success manager who has worked in the travel, real estate, and non-profit industries. Emily is currently employed at GoFormz, where they help customers get the most out of their subscriptions by providing regular check-ins, Success Plan initiatives, educational webinars, and quarterly business reviews. Emily has also worked at Addressablemail.com, where they managed the customer lifecycle from onboarding to renewal for a portfolio of over 50 accounts. During their time at Valerie Wilson Travel, Emily arranged custom itineraries in partnership with travel industry leaders and exceeded personal sales and commission targets by 20% or more each month.

Emily Switzer has a Bachelor's Degree from San Francisco State University in International Relations, with a Minor in Economics. Emily also studied at Sorbonne University in Paris, France, where they focused on French Language and Civilization. In addition, Emily is a Certified Customer Success Management Professional (CCSMP) and a Certified Customer Success Manager (CCSM) Level 1. Emily is also certified in Hospitality and Tourism Management from Florida Atlantic University Continuing Ed.