Ayana Harris

Ayana Harris has a diverse work experience that spans across various companies and roles. Ayana is currently employed at GoGuardian as a Beacon Sales Specialist, where they assumed the role in October 2022. Prior to this, Ayana worked as an Enterprise Account Manager at GoGuardian, starting in March 2021.

Before joining GoGuardian, Ayana was a Customer Success Manager at Pear Deck from November 2020 to March 2021. Prior to that, they worked at Starry, Inc. as a Customer Success Manager from September 2019 to January 2020. In this role, Ayana served as a single point of contact for property and building partners, bridging the sales, deployment, and marketing teams to enhance communication and facilitate the successful implementation of Starry Internet in buildings. Ayana also played a key role in introducing and pitching Starry Internet to tenants and staff.

In 2018, Ayana joined the DC Office of the State Superintendent of Education (OSSE) as a Dept. of Transportation Motor Vehicle Dispatcher. Their responsibilities included communicating with drivers and addressing their concerns, answering phones, responding to inquiries, and directing callers to the appropriate person.

Prior to that, Ayana worked as a Call Center Representative at AAA from November 2013 to May 2016. In this role, they answered emergency road service calls, provided information on AAA products and services, cross-sold upgrades, and relayed billing discrepancies to the customer care specialist.

In 2013, Ayana briefly worked as an Independent Insurance Agent at Aflac and as a Customer Care Technical Support representative at Cox Communications, where they handled inbound customer calls, resolved issues, and scheduled service appointments.

Overall, Ayana Harris brings valuable experience in sales, customer success, and customer support to their current role at GoGuardian.

Ayana Harris earned a Bachelor's degree from the University at Albany, SUNY from 1998 to 2000. Additionally, they obtained an Inbound Marketing Certificate from HubSpot in August 2020.