Randy James

Randy James is an experienced telecommunications professional currently serving as a Voice Network Analyst at GoHealth Urgent Care since January 2023, where responsibilities include managing and supporting voice network and contact center solutions. Prior to this role, Randy held the position of Senior Technical Support Engineer at 8x8 from March 2021 to November 2022, specializing in the support of 8x8's core collaboration and contact center platforms. Randy's extensive career also includes serving as Telecom Manager at Fidelity National Information Services from October 1997 to March 2021 and as Senior Telecommunications Engineer at Fidelity National Information Services Ltd from October 2000 to May 2008, along with earlier experience as a Telecommunications Technician at Datacard from 1994 to 1997. Randy holds a Bachelor of Arts degree in Telecommunications Systems Technology from Dakota County Technical College, completed from 1992 to 1994.