Kathryn Yoder

Head Of Customer Success at Golden Software

Kathryn Yoder has a diverse work experience spanning over a decade. Kathryn began their career at Indiana University as a Mathematics Associate from 2001 to 2004. Kathryn then worked at Doble Engineering as a Laboratory Assistant, where they performed analysis of electrical transformer oils and handled various administrative tasks, from 2003 to 2004.

From 2004 to 2006, Yoder served as a Contract Scientist at Adecco Technologies. Kathryn'sresponsibilities included developing HIV Protease Inhibitor TDM assays for Roche instruments and participating in validation teams.

Yoder then joined Roche Diagnostics in 2006 as a Research Scientist in the applications group. During their time there, they led product performance testing on new Oral Fluids assays, completed various testing projects, and served as a lead technologist.

In 2011, Yoder transitioned to Labs Inc as a Laboratory Technologist. Kathryn was responsible for conducting immunology and microbiology testing on organ donors and recipients, including complex procedures such as HLA typing, PRA testing, and flow cytometry cross-matches.

Currently, Yoder is employed at Golden Software as the Head of Customer Success, a role they have held since 2015. Kathryn'skey responsibilities involve designing and maintaining hiring and training processes, championing the company's vision and goals, building and coaching a customer success team, and providing exceptional service to their scientific clients.

Kathryn Yoder received their Bachelor's degree in Chemistry from Indiana University in 2004. In 2013, they obtained a certification as a Certified Histocompatibility Technologist (CHT) from the American Society for Histocompatibility and Immunogenetics (ASHI).

Location

Golden, United States

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Golden Software

Founded in 1983, Golden Software is a leading provider of scientific graphics software, specializing in the development of software that transforms both simple and complex data into understandable visual tools such as maps, graphs and models. The company is trusted across the globe by industry leaders in a wealth of specialties due to the dynamic and dependable performance of its many products. Golden Software strives to create an ideal user experience by striking the perfect balance between powerful functionality and intuitive ease of use. The creators of Golden Software think like scientists and engineers whereas other software products focus on business users - a unique mindset which provides users with an unrivaled customer support experience. The scientific visualization software we develop, sell, and support is used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government across the globe. The customer is at the heart of all of our conversations, and this is the reason we have the best reputation in the industry for high quality, user-friendly software with superior customer support. We focus on continual improvement of self and company and believe the only mistakes in life are those where nothing is learned. We are an open-minded group of individuals that focus on results which enables our life-friendly and flexible work environment. We take pride in what we do, approach all that we do with intention, and we don't take ourselves too seriously. Golden Software offers four products: Surfer for contour and 3D surface mapping, Voxler for 3D data visualization, Grapher for 2D and 3D graphing, and Strater for well log and borehole plotting. We are often amazed by the versatile ways in which our customers use our products. If you want to share your story you can do so here: https://www.goldensoftware.com/tell-your-story


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11-50

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