Ron Mendoza

Ron Mendoza has a strong background in the field service industry, with experience dating back to 1998. Ron began their career as a Level II Field Technician at Wareforce One, Inc., where they provided on-site services to medium to large corporations. In this role, they analyzed computer and peripheral issues, documented resolutions, trained customers, and made recommendations for workstation peripherals.

Following their time at Wareforce One, Inc., Ron worked at PacifiCare of CA as a PC/Network Specialist II. In this role, they performed second-level desktop and network support, documenting resolutions in a problem management database. Ron also investigated and found quick resolutions to problems and issues within the high-tech industry.

From 2002 to 2006, Ron worked at Enpointe Technology as a Field Service Engineer/Helpdesk Technician. In this position, they provided desktop support to over 475 employees in person and by telephone. Ron also troubleshooted network connectivity, network printing, and user access issues. Additionally, Ron planned, developed, and led interactive skill-building software training classes for clients and personnel.

Most recently, Ron worked at Golden Star Technology Inc (GST) as a Lead Field Service Technician. In this role, they analyzed, planned, designed, and installed new personal computer systems. Ron also reviewed, maintained, and performed upgrades to existing systems, as well as investigated hardware and software problems and performed minor system hardware and communication connection repairs. Overall, Ron has demonstrated expertise in providing technical support, troubleshooting, and training in the field service industry.

Ron Mendoza's education history begins in 1972 when they attended San Miguel Academy School, where they completed their high school education in General Studies. Moving forward to 1991, they enrolled in the Computer Learning Center, where they completed a Certificate of Completion for 900 hours of intensive hands-on training in Computer Electronic Technology. Following this, in 1996, Ron attended the Software Education of America, where they received a Certification of Completion for the MCSE Course. Apart from their formal education, Ron has obtained additional certifications in Laptop and Desktop Repair from Dell and Lenovo, although the specific details of these certifications, such as the month and year of completion, are not provided.