GoldenCare USA
Melanie Duclos is a seasoned professional in call center operations and management with extensive experience across multiple organizations. Currently serving as Sr. Manager of Call Center Operations at GoldenCare USA since June 2020, Melanie has demonstrated expertise in performance reviews and the development of dashboards and KPIs for business performance enhancement. Prior to this role, Melanie was the Manager of Intake at ActivStyle, where a 60% increase in department production was achieved through effective communication and leadership. At UnitedHealth Group, Melanie held the position of Senior Operations Manager, overseeing operations and financial accountability across various departments. Additional experience includes roles as Account Manager at both PharMerica and Express Scripts, focusing on customer issue resolution and strategic cost management. Melanie has also held positions in quality assurance and employee development within call center environments.
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GoldenCare USA
Established in 1976, GoldenCare (also known as National Independent Brokers, Inc.) is one of the nation’s leading privately-held Long-Term Care (LTC) insurance brokerages and a recognized leader in the senior market. We are very excited to now be a part of Integrity Marketing Group. All of our products are hand-selected from top-rated carriers in our industry. GoldenCare has been involved in the development of numerous Long-Term Care policies and services tailored to meet the unique needs of today’s Americans. In addition to traditional LTC insurance, we also specialize in other products such as Critical Cash & Critical Illness coverage, Home Health Care, Short-Term Care & Life/LTC Hybrid insurance plans. As well as Medicare Supplements, Medicare Advantage Plans, Prescription Drug Coverage, Life insurance, Annuities, and Identity Theft Protection. GoldenCare launched an innovative long-term care policy that effectively addresses the progression of care. The policy offers “The Best of Both Worlds.” Monthly cash benefits are paid when home care is provided by a spouse, friends or family. There is No Elimination Period and No Bills To Submit. As care needs progress, traditional reimbursement benefits are paid for Basic and Professional Home Care Services, Assisted Living and Nursing Home Care. Our Mission GoldenCare USA confidently looks forward to continued innovation and exceptional growth. Our mission is to provide quality long-term care solutions and insurance protection to both agents and consumers at the lowest possible cost, with the highest level of service. Toll-Free: (800) 842-7799 Local: (763) 525-1111 Fax: (763) 253-7521 information@goldencareusa.com