Carla Tavares

Carla Tavares is an experienced Training and Quality Specialist currently working at Goldenergy since November 2022. Prior to this role, Carla Tavares operated as a Trainer, Consultant, and Coach from 2015 to November 2022, focusing on the development of training proposals, content creation in soft skills and customer service, and conducting training sessions. Previous experience includes positions as a Quality Analyst at Manpower, where Carla Tavares monitored call quality and facilitated coaching programs, and as a Trainer and Coach at Be Yourself. Earlier roles encompass project management in customer service improvements at Sonaecom and Optimus, including responsibilities in customer journey mapping and continuous improvement processes. Carla Tavares began the career in educational support at ATL. Carla Tavares holds a degree in Social Education from ESEP and Escola Superior de Educação do Porto.