Golding Homes
Rachel McFarlane currently serves as the Executive Director of Customer Experience at Golding Homes since June 2023. Previously, Rachel held key roles at Paradigm Housing Group, including interim Executive Director Customer and Assistant Director of Customer and Neighbourhoods from April 2022 to June 2023, as well as Regional Director from September 2017 to March 2020, leading housing management operations across London, Hertfordshire, and Buckinghamshire. At settle, Rachel was the Director of Housing from March 2020 to May 2022. Earlier in a decade-long tenure at Hightown, Rachel advanced from Head of Care and Supported Housing - Hertfordshire to Care and Supported Housing Contracts Manager, overseeing diverse support services. Rachel began a career in housing management with a focus on customer service and support for vulnerable tenants as Housing Management Team Leader. Rachel holds a Bachelor’s Degree in Historical Studies and Social Sciences from The University of Manchester (2003-2006).
Golding Homes
Golding Homes is an award winning housing association in the South East region which owns and manages over 8000 homes across Kent. Our vision is to deliver outstanding services, great homes and proud communities. Established in 2004 following the transfer of homes from Maidstone Borough Council, we're a forward thinking organisation that has invested more than £283m in regenerating homes and estates for our 21,500 residents. We're committed to providing high quality affordable homes for rent and shared ownership to local people. Our passion is to provide an excellent service and aspire to be an organisation of choice for our customers and colleagues. We employ over 270 talented people who are committed to ensuring we deliver our promises. Golding Places is part of Golding Homes and provides quality homes to rent, buy and for shared ownership in Kent and Medway