Zach West

Zach West has an extensive work experience that spans various industries and roles. Zach began their career in 2011 as a Green Beret, specializing in communications and computer network design in the Army Special Forces. During their time in the military, they gained expertise in technological communications, radio frequency operations, and computer networking, as well as building diplomatic relationships with partner forces and coordinating with foreign countries.

In 2016, Zach transitioned to civilian work and took on multiple freelance consulting roles. Zach provided business and organizational development consulting services to companies in sectors such as healthcare, financial technology, hospitality, and smart spaces. Zach'sfocus areas included innovative healthcare technologies, digital masterplanning, way-finding technology, blockchain development, UX/UI development, AI, and digital disruption.

Additionally, Zach worked at Glow Motion Technologies from 2016 to 2018 as an Account Supervisor and Business Development professional. Zach managed client relationships, developed marketing programs, and implemented a CRM platform, with an emphasis on creating memorable events through wearable LED technology.

From 2018 onwards, Zach joined Olo, where they have held various customer success roles. Zach started as a Senior Customer Success Manager, responsible for ensuring customer success and managing deliverables for key accounts. Zach then transitioned to the role of Customer Success Team Lead for the East Region before becoming the Director of Customer Success Management. Currently, they serve as the Sr Director of Customer Success.

Overall, Zach West's work experience showcases their expertise in communication, technology, customer success, business development, and consulting.

Zach West's education history is as follows:

From 2016 to 2018, Zach West attended Belmont University, where they pursued a degree in Finance. Zach'sfield of study was focused on Finance and Financial Management Services.

Between 2011 and 2013, Zach West was enrolled in the John F. Kennedy Special Warfare Center and School. During this time, they pursued a degree in Middle Eastern and Arabic Studies. The field of study for this period is not specified.

Starting from 2007 until 2011, Zach West studied at Indiana University Bloomington. Although the degree name is not specified, their field of study focused on International Relations and Affairs.

In terms of additional certifications, in May 2023, Zach West obtained a certification in MEDDPICC by SalesHood from Olo.