Motive
Ishaal S. is an experienced quality assurance and customer service professional with a strong background in technical support and client success. Currently serving as a Senior Quality Assurance Representative at Motive, Ishaal S. is responsible for tracking key quality metrics and evaluating support interactions for compliance and service excellence. Previous roles include Senior Client Success Executive at ibex, where Ishaal S. managed transaction-related queries for North American and Asia Pacific customers, and Sr. Technical Support Specialist at Motive, providing multi-channel support and analyzing customer feedback for product improvements. Additionally, Ishaal S. has experience in materials management and social media marketing, with a Bachelor's degree in Information Technology from the University of Management and Technology.
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Motive
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Motive, formerly KeepTruckin, is a San Francisco-based company that serves more than one million drivers and over 100,000 businesses that power the physical economy by equipping them with the technology needed to improve the safety and efficiency of their operations. KeepTruckin is a Forbes Cloud 100 company and recognized by Inc Magazine as a “Best Place to Work”.