Benjamín Peña Durán is an experienced professional in service delivery and project management with a background in technology and operations. At KIO Networks, Benjamín managed significant government contracts, ensuring operational SLAs and leading infrastructure implementations. Following this, Benjamín served as Manager of Customer Success at Rackspace Technology, overseeing a diverse portfolio while addressing customer needs in multiple sectors. As Engagement Manager at Amazon Web Services, Benjamín managed a $5M portfolio and drove project success using various methodologies. Currently, as Technical Account Manager at Google, Benjamín handles a $10M portfolio and collaborates with key stakeholders to enhance client satisfaction and business strategies. A graduate in Computer Science from Universidad Nacional Autónoma de México, Benjamín has consistently demonstrated expertise in crisis management and the optimization of service levels across different organizations and roles.
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