Chanel O. is an experienced professional with a strong background in operations and customer service leadership. At TikTok, Chanel served as an Operation Team Lead, overseeing a team of 46 Business Partners Moderators across Latin America while managing high-profile projects. Previous roles include Support Team Lead at Mastercard, where intelligent communication methods were implemented, and Customer Experience Supervisor at Lexus Finland, responsible for maintaining compliance with FCA regulations and improving customer service. Additionally, Chanel held positions such as Nightshift Helpdesk Supervisor at ENGIE IT and Customer Service Team Lead at Booking.com, consistently achieving key performance indicators. Chanel holds a Bachelor's degree in Economics from Kingston University, attained in 2006. Currently, Chanel is working as an Automations Lead at Google.
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