Crystal Cai

Crystal Cai is a Senior Interaction Designer at Google, focusing on the YouTube Commerce team since June 2023. Key contributions include the design of monetization features such as pricing and subscription management, supporting the launch of the NFL Sunday Ticket purchase flow, redesigning the Purchase & Membership experience, and improving the subscription cancellation process for paid YouTube users. Previously, Crystal served as a Senior Product Designer at Robinhood and Exabeam, and as a Product Designer at Oranj. Early career experience includes an internship at TANG UX. Crystal holds a Master’s Degree in User Experience Design from the Institute of Design and a Bachelor’s Degree in Interior Design from Tsinghua University, with additional design communication studies at the City University of Hong Kong.