JD Abercrombie

JD Abercrombie is an experienced professional with a background in customer service and team management, holding significant positions at various companies. At Farmers Insurance, JD served as Service Operations Supervisor, managing customer support teams and enhancing team culture and productivity. While at Google, JD held dual roles as Team Lead and Civil, Privacy Ops, & Emergency Response Lead. Prior experience includes a Specialist Game Master position at Blizzard Entertainment and a Processing Center Assistant role at Insurance Services Office, where JD demonstrated strong multitasking and productivity skills. JD began a career in retail as a Sales Associate at EBGames, contributing to various operational tasks and assisting other locations. JD's educational background includes a Bachelor of Arts in Asian Studies from The University of Texas at Austin.