Johnny Sandy possesses significant experience in data center operations and customer service, with a strong focus on troubleshooting and technical support. At Metro Systems, Inc., Johnny executed advanced troubleshooting on Linux server hardware and networking devices while efficiently addressing over 40 support tickets weekly. In a prior role at Micro Center, Johnny provided hardware consultation and resolved network connectivity issues for over 100 customers daily. At Amazon Web Services (AWS), Johnny advanced to Data Center Technician IV, where responsibilities included leading troubleshooting initiatives for critical infrastructure and delivering over 25 global ML/AI server training sessions. Currently, Johnny serves as a Data Center Technician at Google, following a Bachelor of Science in Biology from George Mason University.
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