Jonathan Mason is an experienced professional with a background in technical support and client experience. Jonathan has held roles such as Technical Support Associate Intern at Metra Commuter Rail, where responsibilities included monitoring user support requests and resolving technical issues to enhance user satisfaction. As a Client Experience Analyst at SpotOn, Jonathan promptly addressed client inquiries, ensuring high customer satisfaction. Additionally, Jonathan served as a Technical Specialist at Apple, providing solutions for Apple products while maintaining positive customer relationships. Currently, as a Project Manager at Google, Jonathan is enhancing project management skills through an apprenticeship program. Jonathan's educational background includes a Bachelor of Arts in Computing from DePaul University and a certification in Information Technology from Per Scholas.
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