Josh Lopez is a skilled software developer and conversational AI architect with extensive experience in enhancing customer experiences through technology. With a Bachelor's degree in Computer Science from Towson University, Josh began a professional career at General Dynamics Information Technology as a Quality Assurance Intern, followed by roles at NOAA, where contributions were made to the Advanced Weather Interactive Processing System, and at Discovery Communications, where engaging Amazon Alexa Skills and Google Actions were developed. As a Senior PS Voice Consultant at Genesys, Josh focused on AI and Natural Language Understanding solutions for Fortune 500 clients. Currently consulting at Google, Josh specializes in optimizing voicebot performance for a Fortune 100 telecom company, further solidifying expertise in designing effective voice user interfaces.
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