Joyce Chan is an accomplished professional with a diverse background in customer experience, policy solutions, and education. Joyce's experience includes working as a Policy Solutions Consultant at Google since February 2022, and previously serving as a Customer Experience/UX Manager at Swiss Re from August 2019 to February 2021, where responsibilities included optimizing digital customer journeys through behavioral economics. Joyce participated in Swiss Re's graduate programme, gaining valuable insights through trainings and team rotations. Earlier experiences as an Education Program Assistant at UNICEF and a pro bono student at The University of Hong Kong showcased Joyce's commitment to education and community service. Academic credentials include a double degree in Law and Political Science from The University of Hong Kong and an exchange program in Journalism and Astrophysics at the University of California, Berkeley.
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