Lorena Hecker

Global head of support and customer voice for Google Maps & Earth

Lorena Hecker is a professional with diverse experience in audio production, neurological diagnostics, and customer support operations. Beginning an internship in audio production at TV Musik in 2002, Lorena later worked as a student assistant in a neurological clinic, focusing on diagnostics. Lorena's tenure at Google from 2014 to 2019 included roles as Global Program Manager and Global Head of Revenue Program Operations, where Lorena managed teams, improved sales compliance by 86%, and directed cross-functional efforts to optimize sales processes. Earlier experiences also include internships at CBC and Bayer Technology Services. Lorena holds an MBA in Media and Business Studies from Universität Siegen, completed in 2007.

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San Francisco, United States

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