Marco Hernandez possesses extensive experience in technology and support management, with a proven track record at Google spanning various roles including Help Center Operations Lead, Program Manager, and Senior Program Manager within the Content Team. Responsibilities include overseeing Online Help programs for both consumer and B2B products, managing editorial initiatives, and implementing customer support solutions. Additional expertise includes community management and outreach in English, Spanish, and Italian. Prior roles at La Casa Italiana and Stanford Residential Computing showcase a diverse background in management and technical support. Marco holds a Bachelor of Arts in Italian Language and Literature from Stanford University. Currently, Marco serves as Manager of the Support Admin & Configs Team at Google, focusing on customer support solutions and promoting equity in the workplace as the Chair of the Latinx Employee Resource Group.
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