Paul Thompson

Paul Thompson is an experienced professional in people operations and customer support management, with a significant tenure at Google from January 2020 to the present in various leadership roles, including Governance Lead and Lead for Global Transition Management in the Vendor Management Office. Prior to Google, Paul managed support teams at Sage Ireland and LinkedIn, demonstrating a consistent commitment to enhancing customer experience and operational efficiency across diverse markets. In addition to extensive project management and strategic governance experience, Paul serves on the CCMA Board, providing guidance to over 2,000 customer experience professionals and judging national industry awards. Educational qualifications include multiple certifications in coaching, strategic management, and contact center management.