Rikki Macolor

Rikki Macolor has extensive experience in technical management and program management, with a career spanning roles at notable companies such as Dell, eTelecare Global Solutions, Accenture, and Google. At Dell, Rikki served as a Technical Manager from May 2007 to December 2009, focusing on customer service resource management, team development, and performance evaluation. Experience as a Global Technical Trainer at eTelecare involved organizing training materials and assessing program effectiveness. Rikki progressed to the role of Service Delivery Manager at Accenture from March 2016 to October 2018, where responsibilities included managing client relationships, team performance, and driving continuous improvement initiatives. Education includes a Bachelor's Degree in Electronics Engineering from the University of Santo Tomas and a Master's Degree in Electronics Engineering from Mapúa University.