Steve Cravens is an experienced network and customer engineer with a background in leading engineering design and solution development. At Southwest Airlines from October 2017 to June 2020, Steve served as a Senior Network Engineer, responsible for analyzing requirements and implementing cloud exchanges with major cloud providers. Since June 2020, Steve has been a Customer Engineer at Google. Previous experience includes serving as a Technical Support Representative at QuikTrip, where Steve managed frontline customer support for technology, and held multiple roles, including Network Operations Engineer and Clerk Trainer, with responsibilities in high-impact projects and personnel training. Steve holds a Bachelor of Science in Cloud Computing from Western Governors University, completed in 2022.