Teresa Derrick is an accomplished professional with extensive experience in web content management and user experience research. Teresa began a career at Hilton Hotels Corporation as Web Content Manager and later advanced to Sr. Web Content Manager, where management of online content and implementation of Search Engine Marketing strategies were key responsibilities. At DIRECTV, notable achievements included the development of a cross-channel online chat strategy that improved customer satisfaction and reduced operational costs. Subsequent roles at AT&T as Lead UX Researcher and currently at Google as Lead User Experience Researcher highlight Teresa's focus on informing product design through actionable research and team mentorship. Teresa holds both a Bachelor's and a Graduate degree in English Literature from Loyola Marymount University.
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