Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It connects all business apps and all communication channels to provide support agents with a unified view of their customers.

Software

Gorgias

Gorgias' headquarters in San Francisco, CA, United States

Romain Lapeyre

Kunal Agarwal

Adeline Bodemer

Max Pruvost

Josh Roth

Vice President, Customer Experience

Bora Shehu

Juliette Quersin

Customer Implementation Manager

Director Of Professional Services

Alex Plugaru

Rajeev Dham

This department is responsible for designing, coding, testing, and maintaining software applications.

Software Development

The Engineering and Development team at Gorgias is responsible for designing, building, and maintaining the company’s multi-channel helpdesk platform. This team focuses on integrating various business applications and communication channels to ensure support agents have a seamless, unified view of customer interactions. They leverage cutting-edge technologies, including machine learning and data analytics, to enhance system reliability, performance, and user experience.

Engineering and Development

The Marketing and Customer Success team at Gorgias is dedicated to driving growth and ensuring customer satisfaction through effective marketing strategies and exceptional support. They focus on creating impactful product marketing campaigns, managing customer onboarding processes, and fostering strong relationships with clients to maximize their experience with the multi-channel helpdesk solution. By aligning marketing initiatives with customer success goals, this team enhances brand visibility while ensuring that customers receive the support they need to thrive.

Marketing and Customer Success

This department focuses on managing client relationships and driving revenue through various account management and executive roles.

Sales Department

This department oversees the development, marketing, and design of products, ensuring alignment with business goals and customer needs.

Product Management

This department focuses on ensuring customers achieve their desired outcomes while using the company's products or services.

Gorgias

Org chart

Board & advisors

Teams

Software Development

Engineering and Development

Marketing and Customer Success

Sales Department

Product Management

Customer Success

Offices

Gorgias

Org chart

Board & advisors

Teams

Software Development

Engineering and Development

Marketing and Customer Success

Sales Department

Product Management

Customer Success

Offices

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