James Robert is an AI-driven customer experience consultant specializing in eCommerce, currently serving as a Customer Experience Consultant at Castore and Project Consultant for various brands. With extensive experience in managing and enhancing customer interactions through automation, James has successfully operated in leading roles across multiple businesses, including Gorgias and Newsquest Media Group. James co-founded a general insurance service and led market-driven initiatives in vehicle repair and overseas property sales. Educated in Banking, Corporate Finance, and Securities Law at Teesside University, James has also completed a senior management development program at the University of Manchester.
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